FREE UK DELIVERY ON ORDERS OVER £100

F.A.Q.s

For any additional queries or repairs at sales@hellcatjewellery.com

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How Can I Return a Product?

Please contact sales@hellcatjewellery.com before returning any items.

Any refunds / exchanges are at the discretion of Hellcat.

Opened earrings can not be returned or exchanged due to hygiene regulations.

All rings are made to order, making them exempt of exchanges and refunds.


If you have received a faulty item, or a fault appears with the item within 1 month of your purchase date, please contact the email above to arrange a replacement or repair. Please note that Hellcat will have the final say on whether the item is faulty.

Custom Orders

All Hellcat Jewellery designs are subject to copyright. When commissioning a specifically requested jewellery design with Hellcat Jewellery it is taken as confirmation that the design does not infringe the design copyrights of others. We accept no responsibility for any copyright infringement on the part of designers or customers submitting designs to be made by Hellcat Jewellery. If an issue regarding copyright infringement arises, it must be resolved between the parties directly involved, and with no recourse to Hellcat Jewellery. When commissioned items have been designed by Hellcat, we reverse the right to add them to our collection, we do not sell the rights to any of our designs and as such they are owned by ourselves to use.

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Resizing

If you have ordered the incorrect size, we offer a ring resizing service, our charges start from £10 for rings without stones, rings with gemstones start from £20 plus postage.

To arrange a ring resize please email sales@hellcatjewellery.com with the subject RING RESIZE. 

For any additional queries or repairs at sales@hellcatjewellery.com

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How Can I Return a Product?

Please contact sales@hellcatjewellery.com before returning any items.

Any refunds / exchanges are at the discretion of Hellcat.

Opened earrings can not be returned or exchanged due to hygiene regulations.

All rings are made to order, making them exempt of exchanges and refunds.


If you have received a faulty item, or a fault appears with the item within 1 month of your purchase date, please contact the email above to arrange a replacement or repair. Please note that Hellcat will have the final say on whether the item is faulty.

Custom Orders

All Hellcat Jewellery designs are subject to copyright. When commissioning a specifically requested jewellery design with Hellcat Jewellery it is taken as confirmation that the design does not infringe the design copyrights of others. We accept no responsibility for any copyright infringement on the part of designers or customers submitting designs to be made by Hellcat Jewellery. If an issue regarding copyright infringement arises, it must be resolved between the parties directly involved, and with no recourse to Hellcat Jewellery. When commissioned items have been designed by Hellcat, we reverse the right to add them to our collection, we do not sell the rights to any of our designs and as such they are owned by ourselves to use.

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How Can I Change My Order?

Changed your mind? If you want to return or exchange your unworn jewellery (excluding earrings and rings) within 14 days of your order.

Please contact sales@hellcatjewellery.com to make arrangements. 

Please note there will be a charge for postage of exchanges via tracked / recorded delivery. 

Resizing

If you have ordered the incorrect size, we offer a ring resizing service, our charges start from £10 for rings without stones, rings with gemstones start from £20 plus postage.

To arrange a ring resize please email sales@hellcatjewellery.com with the subject RING RESIZE. 

For any additional queries or repairs at sales@hellcatjewellery.com

How Can I Return a Product?

Please contact sales@hellcatjewellery.com before returning any items.

Any refunds / exchanges are at the discretion of Hellcat.

Opened earrings can not be returned or exchanged due to hygiene regulations.

All rings are made to order, making them exempt of exchanges and refunds.


If you have received a faulty item, or a fault appears with the item within 1 month of your purchase date, please contact the email above to arrange a replacement or repair. Please note that Hellcat will have the final say on whether the item is faulty.

Custom Orders

All Hellcat Jewellery designs are subject to copyright. When commissioning a specifically requested jewellery design with Hellcat Jewellery it is taken as confirmation that the design does not infringe the design copyrights of others. We accept no responsibility for any copyright infringement on the part of designers or customers submitting designs to be made by Hellcat Jewellery. If an issue regarding copyright infringement arises, it must be resolved between the parties directly involved, and with no recourse to Hellcat Jewellery. When commissioned items have been designed by Hellcat, we reverse the right to add them to our collection, we do not sell the rights to any of our designs and as such they are owned by ourselves to use.

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